To avoid unnecessary delays with your project, please ensure you factor in your wastage requirements when placing your order.
With over 30 years of industry experience, we recommend the following wastage allowances per product:
Under 10m2 - 20% wastage 10m2 - 20m2 - 15% wastage Over 20m2 - 10% wastage
Installing in a Herringbone pattern?
We recommend adding an additional 5% wastage to the percentages above to account for the extra cuts required.
For further guidance, please watch our video or speak with a member of our team or your installer before placing your order.
Advice Hub
From choosing your perfect tiles, through to installation and maintenance, our comprehensive FAQ and installation guides are here to help you throughout your Quorn Stone journey.
To receive a quote for one or more products, please contact our sales team who will be able to assist.
Our quotes are valid for 14 days.
A quote does not reserve the stock - only upon payment will stock be allocated to your order.
I want to proceed with an order, how do I go ahead?
Orders can be placed online, in our showrooms or over the phone. Please note online orders will automatically include any associated quantity discount if your order is eligible.
Lead Times & Storage Options
For stocked products our lead time is 3-5 working days.
The lead time for out of stock products will depend on the product. Our sales team will be able to advise further, however all lead times for out of stock products are approximate due to external factors beyond our control.
The lead time for French orders is approx 8-12 weeks. In the run up, during and immediately after summer shut down (August) and Christmas, lead times may increase.
We can hold orders in our warehouse for a maximum of four weeks. Following this, your order will be dispatched.
It is possible to request a delivery date convenient for your project. Your chosen delivery date will need to fall within our earliest dispatch date and your latest free storage date.
Ordering the Right Amount
Wastage
To avoid unnecessary delays with your project, please ensure you factor in your wastage requirements when placing your order.
With over 30 years of industry experience, we recommend the following wastage allowances per product:
Under 10m2 - 20% wastage 10m2 - 20m2 - 15% wastage Over 20m2 - 10% wastage
For herringbone patterns, we recommend adding an additional 5% wastage to the percentages above to account for the extra cuts required.
For Blend selections, we recommend ordering 15-20% as this allows a greater tolerance if you wish to select tiles.
For further guidance, please watch our video or speak with a member of our team or your installer before placing your order.
Unit of Measurement
For natural stone products, we sell to the nearest m2 or the nearest full tile (depending on the size format).
For porcelain products, we sell by the box.
Top Up
Should you require more tiles, we can process a 'top up' order. Whilst we will endeavour to get your top up order to you as quickly as possible, it may take several working days.
We will do our upmost to deliver the same batch as your original order, however it must be noted that this may not be achievable and variation may occur. We always recommend dry laying top up order tiles prior to installation to ensure you are happy with the match.
If your required top up order is below 10m2 this must be processed via phone or email with a sales advisor.
Payment Options
Bank transfers are accepted - we kindly ask you to reference the transaction with your sales order number, and confirm payment with your sales advisor.
BACS details are noted on your sales order.
Credit/Debit cards are accepted both online and in our showrooms. Regrettably we do not accept AMEX.
We do not accept cheques or cash.
Amending An Order
Your order (excluding bespoke and 'to order' items) can be cancelled prior to dispatch for a refund in full. Please see our returns policy for cancellations post dispatch.
Your order (excluding bespoke and 'to order' items) can be amended prior to dispatch - please note this may affect your delivery date.
Bespoke orders cannot be amended or cancelled following payment.
French Limestone is made to order and cannot be amended or cancelled following payment.
Returns & Cancellation Policy
Should you wish to return your order in full, you must notify us of your cancellation within 14 days of receipt.
The goods must be returned within 14 days of cancellation, provided the goods are unused and in their original packaging. You will be responsible for paying for the cost of transporting the goods back to us.
Once received and inspected, refunds for resalable goods will be processed within 14 days.
Please note that returns requested outside of the 14 day cancellation period will be subject to a 15% restocking fee, which will be deducted from your refund.
View T&Cs for further information.
Due to the variation which occurs with natural stone, ceramic, porcelain, decorative & glazed materials we operate a non-return policy on spare tiles.
It should be noted that any surplus tiles are worth keeping as they will be from the same batch as your original material and can be utilised should any damage occur after the tiles have been installed.
Due to storage conditions and shelf life, we operate a non-return policy on fixing materials. We can provide an approximate figure for the level of coverage per product but we advise being led by your professional installer for the most accurate quantities required for your project.
On stocked items, we can provide a full refund on orders that have not yet been packed or dispatched. Refunds will be processed within 10 working days. Our non-stock/bespoke orders are non refundable or amendable once the order has been processed.
If an order is packed but not dispatched, amendments to the order can be made, but will be subject to a repacking charge and may result in the delivery being delayed.
