Join Our Team

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Sales Advisor to join our Bury St Edmunds team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours

37 hours per week, with 2 days off, this will include weekend working.

£25,000-£27,000 base salary plus bonus earnings

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

Due to expansion, we are looking for a Showroom Sales Advisor to join our Harrogate team. You must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to customer’s requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched

Skills…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Experience in using a CRM system (desirable)
• Familiar with Microsoft Word and Excel
• Full and clean UK driver’s licence

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working Hours

Our Harrogate showroom opening hours are:

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)

You will work 5 days a week, with 2 days off on a rota basis to include weekend days.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Ability to commute/relocate:

• Harrogate, North Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a two Sales Advisors to join our Hertfordshire team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Pay

£25,000-£27,000 base salary plus bonus earnings

Working hours

37 hours per week, with 2 days off, this will include weekend working.

Monday-Friday 9am-5pm

Saturday 9:30am-5pm

Sunday 10:30am-4pm

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Hemel Hempstead HP2 6EZ: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Due to expansion, we are looking for a Showroom Senior Sales Advisor to join our Quorn team, and as we continue to grow from strength to strength, we would love to consider your application!

Job Description

As a Senior Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers’ requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform.

Additional responsibilities

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours
37 hours per week, with 2 days off.

Opening hours:
Monday-Friday 9am-5pm
Saturday 9:30am-5pm
Sunday & Bank Holidays Closed

Salary is £27,000-£29,000 plus bonus earnings OTE with discretionary bonus £35k+

Job Type: Full-time

Pay: £27,000.00-£38,300.00 per year

Ability to commute/relocate:

• Loughborough LE12 8DX: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 2 years (required)
• Customer service: 2 years (preferred)

Job Description

We’re looking for an enthusiastic and detail-oriented Ecommerce Assistant to join the team at Quorn Stone. This is an exciting entry-level opportunity for someone passionate about digital marketing and ecommerce who’s looking to build their skills within a growing and dynamic business.

Working closely with the Ecommerce and Digital Marketing Manager, you’ll play a key role in supporting day-to-day digital activities - from maintaining our website and product listings to assisting with marketing campaigns and helping track performance through regular reporting.

Additional responsibilities:

• Assist with the daily management of our Shopify-powered website, ensuring product listings, images, and descriptions are accurate and up to date.
• Liaise with the purchasing team to update product information, stock availability, and discontinuation.
• Help maintain and optimise product categorisation, filters, and navigation to improve the online customer experience.
• Support in reviewing and updating key website content such as FAQs, careers, and operational pages.

Analytics & Reporting

• Help collect and compile key performance data, including website traffic, conversion rates, and campaign results.
• Support the Ecommerce Manager in preparing weekly and monthly performance reports, using tools such as Google Analytics, Shopify reports, and Excel.
• Help identify trends, patterns, and anomalies in data to inform decision-making and highlight areas for improvement.
• Maintain dashboards and reporting templates to ensure consistent and accurate performance tracking.

Digital Marketing Support:

• Help upload and manage SEO-optimised content such as blog posts and landing pages.
• Research trends, keywords, and competitors to identify opportunities for growth and improvement.
• Support wider marketing initiatives by ensuring campaign content is reflected across the website and digital channels.

Collaboration & General Support:

• Work closely with the Ecommerce Manager and external digital agencies to deliver projects on time.
• Collaborate with the wider marketing team to support campaign launches and promotional activity.
• Assist with administrative and project-based tasks as required across the wider marketing team.

Skills & Qualities:

• A genuine interest in digital marketing and ecommerce.
• Comfortable working with numbers and interpreting performance metrics.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication abilities.
• Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Shopify, Google Analytics, or email marketing tools is a plus.
• Willingness to learn new tools, platforms, and digital best practices.
• A proactive, positive attitude and the ability to work effectively as part of a team.

What we offer:

• A vibrant work environment with a supportive team culture.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products
• Company-sponsored events.
• Regular recognition and social activities.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
  

Pay: £25,000.00-£27,000.00 per year

Job Type: Full-time

Work Location: In person

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Due to expansion, we are looking for a Customer Support Advisor to join our Head Office team in Loughborough, and as we continue to grow from strength to strength, we would love to consider your application!

Job Description

We are looking for a Customer Support Advisor to join our Leicestershire based, head office team. As part of our Customer Support team, you must be a friendly and confident communicator who thrives in a team role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers and teams’ requirements.

Additional responsibilities

• Providing after sales customer support
• Support showrooms with order queries and amendments
• Resolve customer issues
• Arrange deliveries with customers, discuss specific requirements
• Liaise with haulage companies
• Keep customers updated on the progress of their delivery as required
• Processing returns and refunds
• Processing and completing 'top up' orders for customers (via phone & email)
• Ensuring customers receive a first-class experience with Quorn Stone - dealing with any issues that may occur quickly, efficiently and professionally.
• Excellent communicator both on the phone and in email

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Paid Training
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.

Working hours
Monday-Friday 9am-5pm
Salary: £24,000-£26,000

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Loughborough LE11 1QJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person

Job Description

We are looking for a Technical Design Coordinator to join our team and support the delivery of new and updated showroom environments. This role combines technical drawing production with project support, giving you the opportunity to see your work come to life in our retail spaces.

You’ll produce detail drawings, coordinate with suppliers, and assist our Project Managers in ensuring projects run smoothly. It’s an ideal position for someone with strong design skills who wants to broaden their experience into project coordination.

Key responsibilities

• Complete site surveys and produce accurate construction/detail drawings to support showroom development projects.
• Translate design intent into clear, build-ready documentation.
• Provide administrative support to project managers with materials orders, scheduling, and supplier liaison.
• Maintain drawing packages and records for internal use and external contractors.
• Assist with project administration, reporting, and timelines.
• Strong CAD/drawing skills (AutoCAD or equivalent).
• Maintain clear documentation and reporting for internal and external stakeholders.
• Coordinate material orders and delivery schedules.
• Support showroom and site maintenance processes.

Experience:

• Experience in commercial fit out, construction and technical design processes.
• Willing to work on site during pre-construction and construction phases (2-3 days at a time, dependant upon location).
• Knowledge of CDM regulations advantageous
• Knowledge of Building Regulations essential
• Organised and detail-oriented, with good communication skills.
• Strong team player

Working hours

Monday-Friday 9am-5pm

Pay: From £30,000.00 per year

Job Type: Full-time

Work Location: In person