Join Our Team

About us….

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing, and we would love to consider your application!

The role…

Due to a brand-new and exciting opening in Sollihull, we are looking for a showroom manager who will manage the running of our showroom in Solihull, essentially, you will be the “go to person” for the showroom. If you are not currently a Showroom Manager, but have extensive experience in this area, this might be a great next step in your career.

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

Additional Responsibilities…

• Management of small sales team
• Welcoming customers to the showroom and building relationship with clients
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
• Ability to problem solve
• Management of the showroom diary and appointments online
• Updating the CRM system with relevant client information and daily activity
• Occasional travel to Leicestershire

Ideal candidate…

• Excellent customer service skills and outstanding time management and organisation skills are essential
• The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
• The ability to write clear, concise emails
• Commercially minded and a proven ability to demonstrate driving sales
• A background in design/interiors/creative industry
• Exceptional attention to detail
• Enthusiastic and hands on - this is a busy, fast-paced company
• A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
• Experience of using your own initiative and anticipating future needs
• Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
• High end retail experience desirable

What we offer

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Working hours

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

Please note: A covering letter to support your application is required, CV's submitted without one will not be considered.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Store discount

Supplemental Pay:

• Bonus scheme

Experience:

• Retail management: 1 year (preferred)
• People Managment: 1 year (required)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a two Sales Advisors to join our Hertfordshire team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Pay

£23,000-£25,000 base salary plus bonus earnings

Working hours

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

Job Type: Full-time

Pay: £23,000.00-£31,200.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Supplemental Pay:

• Bonus scheme

Experience:

• Customer service: 1 year (preferred)
• Sales: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Job Description

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role

We are looking for a Sales Advisor to join our Bury St Edmunds team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities

As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Skills required

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on – this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What we offer:

• A great place to work with a friendly and welcoming team
• Competitive salary
• Bonus structure
• Optional pension scheme
• Additional leave through years of service
• Sick pay after completion of probationary period
• Company events
• Employee discount
• Employee assistance programme
• Free on-site parking
• Purchase additional annual leave scheme
• Induction training
• Development opportunities

Working hours

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

£23,000-£25,000 base salary plus bonus earnings

Job Type: Full-time

Pay: £23,500.00-£31,200.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Supplemental Pay:

• Bonus scheme

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing, and we would love to consider your application!

The role…

We are looking for a Showroom Sales Advisor to join our Bristol team, you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities...

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched

Skills…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Experience in using a CRM system (desirable)
• Familiar with Microsoft Word and Excel
• Full and clean UK drivers licence

What we offer:

· A great place to work with a friendly and welcoming team.

· Competitive salary.

· Bonus structure.

· Optional pension scheme.

· Additional leave through years of service.

· Sick pay after completion of probationary period.

· Company events.

· Employee discount.

· Employee assistance programme.

· Purchase additional annual leave scheme.

· Induction training.

· Development opportunities.

Working Hours

Our showrooms are open 09.00 – 17.00 Monday to Saturday. You will work 5 days a week, with your days off being Sunday and a day in the week.

Salary is £23,000-£25,000 plus bonus earnings

Job Type: Full-time

Pay: £23,000.00-£31,200.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Company pension
• Employee discount

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

The role…

We are looking for a sales advisor to join our Leicestershire based, head office team. As a sales advisor you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities...

As a sales advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities...

• Answering incoming sales calls
• Supporting the Sales Manager
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched

Skills…

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Must have experience in using a CRM
• Proficiency with Microsoft Office suite
• Full and clean UK drivers licence

What we offer:

• A great place to work with a friendly and welcoming team.
• Competitive salary.
• Bonus structure.
• Optional pension scheme.
• Additional leave through years of service.
• Sick pay after completion of probationary period.
• Company events.
• Employee discount.
• Employee assistance programme.
• Purchase additional annual leave scheme.
• Induction training.

Working hours are Monday to Friday - 09.00 - 17.00

Job Type: Full-time

Pay: £22,000.00-£25,000.00 per year

Benefits:

• Company events
• Free parking

Ability to commute/relocate:

• Loughborough, LE11 1QJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: In person

Full job description

About Us:

Quorn Stone is a leading importer of luxury natural stone and porcelain flooring dedicated to delivering exceptional products and services to our customers. A family run business established in 1995, we pride ourselves on our commitment to customer satisfaction and our ability to resolve issues quickly and effectively. We are looking for a skilled and motivated Customer Support Team Leader to join our dynamic team and help us maintain our high standards of service.

Job Summary:

The Technical Support Team Leader will be responsible for escalated aftersales issues from the Customer Support Advisors, that will require a deeper technical resolution, ensuring they are investigated fully, and handled efficiently and professionally. The ideal candidate will have strong leadership skills, experience in conflict resolution, and a passion for providing excellent customer service. This role requires someone who can inspire and guide a team to achieve high performance while maintaining a positive and supportive work environment. The candidate should have a willingness to self-learn, attend internal and external training with a view to building a Technical Support Expert within Quorn Stone.

Key Responsibilities:

• Supervise and mentor a team of customer support representatives, providing guidance, and support with Senior Customer Support Advisor for aftersales service.
• Support the team when required with other areas of the Support
• Support the team manager and Senior Customer Support Advisor to ensure smooth running of the department in times of absence.
• Support the team manager in achieving departmental objectives.

Conflict Resolution:

• Handle escalated customer complaints and disputes, applying conflict resolution techniques to achieve a satisfactory outcome for both the customer and the company.
• Handle complex technical customer issues, escalating to the Customer Support Manager or appropriate technical departments with outside agencies.
• Assist with training team members on effective conflict resolution strategies and how to manage difficult customer interactions.
• Collaborate with the Customer Support Manager to develop and refine processes that enhance the customer experience.

Customer Experience:

• Ensure all customer interactions are handled in a professional, courteous, and empathetic manner.
• Identify opportunities and liaise with Customer Support Manager to improve customer service practices and implement changes to enhance the overall customer experience.
• Work closely with Customer Support Manager to address customer feedback and improve product/service offerings.

Skills:

• Proven experience in a customer support or customer service role, with at least 2 years in a leadership position.
• Willingness to learn all areas of the products and installation to enable the customer to receive a thorough investigation to resolve escalated issues.
• Strong conflict resolution skills with a demonstrated ability to handle challenging situations calmly and effectively.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience with customer support software and CRM systems is preferred.
• A customer-focused mindset with a commitment to delivering exceptional service.

What we offer

• A great place to work with a friendly and welcoming team
• Competitive salary
• Technical training internal and external
• Employee assistance programme
• Additional leave with years of service
• Company events
• Company pension
• Employee discount
• Free on-site parking

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Paid volunteer time

Schedule:

• Monday to Friday

Work Location: In person

Full job description

EXCITING OPPORTUNITY TO JOIN OUR ESTABLISHED MELTON TEAM AS WE EXPAND

We are a leading retailer and importer of luxury natural stone and porcelain flooring, and are currently expanding our operation. We are looking for warehouse operatives to join our existing team in the Melton area - with great potential for development and progression within the business for the right candidate. Salary subject to skills and experience.

Warehouse Operative

The role will entail preparing orders, reworking crates of heavy tiles/cobbles, unloading containers, along with other general warehouse activities. The work is manual and requires heavy lifting.

Duties

· Preparing, packing and wrapping orders

. Reworking crates

· Unloading & storing deliveries

· Tidying warehouse

· Stock takes

Skills

· Hardworking with a can do attitude

. A team player – someone who is always happy to help, is not afraid to get their hands dirty

· Strong and fit - this is key

· Forklift licence (Beneficial) - full training can be provided for the right candidate

We are very keen on developing and training our staff and look forward to receiving your application

Rate of pay offered would reflect experience and skills

Please note job is located in a rural location - LE14 3PF - near Asfordby/Shoby - close to Melton Mowbray. You must be able to reliably commute

Job Type: Full-time

Pay: £23,500.00-£24,500.00 per year

Benefits:

• Company events
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Licence/Certification:

• Counter Balance Licence (preferred)
• Driving licence and able to commute to LE14 3PF (required)

Work Location: In person

Full job description

About us

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing, and we would love to consider your application!

The role

To supervise the site/warehouse team and ensure safe day to day operation at Melton warehouse. Working closely with the Warehouse Operations manager on improvements and special projects and leading the Goods in team.

Key focus on –

· Team/Man management

· Efficient distribution of labour/workload

· Site Security

· Stock Integrity

· Health & Safety

· Ensure adherence to agreed procedures/process

· Improvement projects

· Leading by example – Hands on approach

Responsibilities

· Scheduling of daily workload and allocation of staff– including overtime approval, sign off and accountability

· Ensure daily site inspections are carried out

· Ensure Forklift/Reach truck pre inspection checks are completed

· Ordering and maintaining warehouse PPE, Machinery & Tools

· Ordering packaging consumables as required

· Maintaining Ancillary stocks – ordering and counting

· Drive and take ownership of maintaining high levels of housekeeping standards across site

· Ensure Goods in Procedures are adhered to

· Organise space and direct goods in put aways

· Ensuring Health & Safety policies, rules and procedures are always adhered to across site

· Training of staff in all warehouse and workshop roles

· Ensure stock check requests & perpetual stock counts are processed accurately to agreed timelines

· Ensure stock location record information is maintained and up to date

· Work closely with Warehouse Administrator & other Warehouse Supervisor to ensure collective workloads are met to agreed timelines

· Provide cover for other staff as required – both supervisors and operatives

· Site security – ensure locking and opening procedures are followed and organised to accommodate shifts

· Assist with recruitment of warehouse team members as appropriate

· HR related to direct reports, including – 1-1s, performance reviews, organising training courses and disciplinary procedures as required – along with all relevant paperwork (all supported by Warehouse Operations Manager)

· Hold regular morning briefing for warehouse team

· Ensure effective downward communication to warehouse team

· Process/procedure documentation and maintenance

· Capture relevant KPI metrics as prescribed

· Improvement projects and other work as allocated by Warehouse Operations Manager

Key Skills

· Strong Leadership skills

· Warehouse Experience

· Man-management skills

· Cando attitude

· Attention to detail

· Leads by example

· Hands on

· Practical

· IT skills – office, email, basic excel

· Organised

· FLT licence - strong counter balance experience essential

· Takes ownership of task

· Problem solving

· Effective time management

· Good Communication skills

· Willingness to learn

· Embraces positive change

Hours

Monday – Friday 08.00 - 16.30 - though subject to slight change

Job Types: Full-time, Permanent

Salary: £27,000.00-£29,000.00 per year

Job Type: Full-time

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Melton Mowbray: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervisory/Management: 2 years (preferred)

Licence/Certification:

• FLT Licence (preferred)

Work Location: In person

Full job description

EXCITING OPPORTUNITY TO JOIN OUR ESTABLISHED TEAM AS WE EXPAND OU OPERATION

Excellent opportunities for development and progression with the business!

We are a leading retailer and importer of luxury natural stone and porcelain flooring, and are currently expanding our operation. We are looking for a Stone Workshop Operative to join our existing Workshop team in the Melton area. The role involves using workshop machinery to cut and shape tiles as well as other general workshop duties - full training will be provided.

The job role will include the following duties -

- Sample cutting of Stone & Porcelain Tiles

- Machining of Bespoke orders to the required specification

- General housekeeping and machine maintenance as required

Key Skills/Person Specification –

· Strong team player – must enjoy working independently and as part of a small team

· Detail focused – attention to detail is key to maintain the high quality of output

· CANDO attitude

- Willingness and apptitude for learning new processes

- Accuracy - being able to accurately measure product is key

· Physically fit – must be comfortable lifting moderate to heavy weight

No experience necessary as full training will be given for the right candidate. However experience of working with cutting/polishing machinery or in a workshop environment a key advantage

Full time role - Monday – Friday 8am – 4:30pm (30 min unpaid lunch)

Please note this job is based at Six Hills - LE14 3PR - candidates must be able to reliably commute to this location

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Melton Mowbray: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Full job description

EXCITING OPPORTUNITY TO JOIN OUR ESTABLISHED SAMPLES TEAM

Excellent opportunities for development and progression with the business!

We are a leading retailer and importer of luxury natural stone and porcelain flooring, and are currently expanding our operation. We are looking for a Samples Operative to join our existing team in the Melton area. This team selects, cuts and distributes samples of our products to our customers nationwide!

The job role will include the following duties -

- Package and label tile sample packs ready for dispatch

- Sample cutting (full training and PPE provided)

- Processing of orders through our website & courier IT systems

- Quality control the inventory of samples and outbound packaging

- Sample selection – ensuring our premium product is presented correctly

- Stock Management – including stock takes and organisation

- Clear communication with the internal sales & marketing teams over stock and requests

- General housekeeping as required

Key Skills/Person Specification –

· Strong team player – must enjoy working independently and as part of a small team

· Detail focused – attention to detail is key to maintain the high quality of samples and packaging we demand

· CANDO attitude

· Customer focused – driven to provide great customer service

· Conscientious – takes ownership of allocated tasks

· Physically fit – must be comfortable lifting heavy/moderate weight

· Good communicator - able to liaise well with other internal teams

· Basic IT skills – office and email

· Able to commute to our location

· Full driving licence (preferred but not essential)

No experience necessary as full training will be given for the right candidate.

Full time role - Monday – Friday 8am – 4:30pm (30 min unpaid lunch)

IMMEDIATE START AVAILABLE FOR THE RIGHT CANDIDATE

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person