CAREERS

– Join The Team –

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

As we continue to grow from strength to strength, our team is growing and we would love to consider your application!

To apply for a job role, please send over your CV and covering letter to careers@quornstone.com

Showroom Manager - Bury St. Edmunds

The role…

We are looking for a showroom manager who will manage the running of our showroom in Great Whelnetham, (Bury St Edmunds, Suffolk) – essentially, you will be the “go to person” for the showroom. If you are not currently a Showroom Manager, but have extensive experience in this area, this might be a great next step in your career.

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

Additional Responsibilities…

  • Management of a small sales team
  • Welcoming customers to the showroom and building relationship with clients
  • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
  • Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
  • Ability to problem solve
  • Management of the showroom diary and appointments online
  • Updating the CRM system with relevant client information and daily activity
  • Occasional travel to Leicestershire

Ideal candidate…

  • Excellent customer service skills and outstanding time management and organisation skills are essential
  • The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
  • The ability to write clear, concise emails
  • Commercially minded and a proven ability to demonstrate driving sales
  • A background in design/interiors/creative industry
  • Exceptional attention to detail
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • A team player – someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
  • Experience of using your own initiative and anticipating future needs
  • Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
  • High end retail experience desirable

Hours…

Monday to Saturday: 09.00 – 17.00

Your days off will be every Sunday and 1 day off during the week which will be planned in advance on a rota.

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Great Whelnetham – reliably commute or plan to relocate before starting work (required)

Showroom Sales Advisor - Quorn

The role…

We are looking for a Sales Advisor to join our team at our showroom in Quorn, Leicestershire as a Sales Advisor, you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities…

As a sales advisor your key role is to provide support to our showroom manager, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform – grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities…

  • Answering incoming sales calls
  • Making outbound calls to our customer database
  • Supporting the showroom manager
  • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
  • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
  • Updating the CRM system with relevant client information and daily activity
  • Arranging samples to be dispatched
  • Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
  • Maintaining a clean and tidy showroom
  • Providing drinks to customers during their appointments
  • Confirming showroom appointments with customers prior to their arrival

Skills required…

  • Experience in a sales environment
  • Experience in the luxury goods market (desirable)
  • Knowledge of interiors (desirable)
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • Self-motivated with the ability to inspire those around you
  • Strong customer focus
  • Excellent communicator
  • Minimum of 2 years sales experience
  • Must have experience in using a CRM
  • Familiar with Microsoft Word and Excel

Hours…

Monday – Friday: 09.00 – 17.00

Saturday: 09.00 – 16.30

Your days off will be every Sunday and 1 day during the week which will be planned in advance on a rota.

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Quorn, Loughborough, LE12 8DX – reliably commute or plan to relocate before starting work (required)

Sales Team Manager - Loughborough

The role…

We are looking for a highly motivated Sales Manager to assume day-2-day responsibility for the performance of a small sales team of approximately 4 to 6 Sales Advisors in our Leicestershire based, head office team.. You will be the ‘go to’ person for your team and will motivate, inspire and lead by example to ensure your teams success.

As a Sales Manager you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.

You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management.

Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare.

If you are not currently a Sales Manager, but have extensive experience in this area, this might be a great next step in your career!

Essential skills required…

  • Excellent customer service
  • Proven experience in training and development of teams
  • Outstanding time management and organisation skills
  • Proven experience of managing a sales and customer service team
  • Commercially minded and a proven ability to demonstrate driving sales
  • Exceptional attention to detail
  • Experience of using your own initiative and anticipating future needs

Preferred skills…

  • A background in either design/interiors/construction

Hours…

Monday – Friday: 09.00 – 17.30

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Loughborough – reliably commute or plan to relocate before starting work (required)

Customer Support Advisor - Loughborough

The role…

We are looking for a Customer Support Advisor to join our Leicestershire based, head office team. As part of our Customer Support team you must be a friendly and confident communicator who thrives in a team role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers and teams requirements.

Key responsibilities

  • Providing after sales customer support
  • Resolve customer queries with products
  • Arrange deliveries with customers, discuss specific requirements
  • Liaise with haulage companies
  • Keep customers updated on the progress of their delivery as required
  • Processing returns and refunds
  • Processing and completing ‘top up’ orders for customers (via phone & email)
  • Ensuring customers receive a first-class experience with Quorn Stone – dealing with any issues that may occur quickly, efficiently and professionally

Essential skills required…

  • Excellent communicator both on the phone and in email
  • Strong customer focus
  • Experience in a customer service role
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • Self-motivated and proactive
  • High degree of accuracy with data entry
  • Experience of Sage or similar accounting software is advantageous – training provided.
  • Familiar with Excel
  • Good mathematics
  • Full and clean UK drivers licence

Hours…

Monday – Friday: 09.00 – 17.30

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Loughborough – reliably commute or plan to relocate before starting work (required)

Head Office Sales Advisor - Loughborough

The role…

We are looking for two sales advisors to join our Leicestershire based, head office team. As a sales advisor you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities…

As a Sales Advisor your key role is to provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform. As a Sales Advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

It is imperative you have at least two years sales experience for this role.

Additional responsibilities…

  • Answering incoming sales calls
  • Supporting the Sales Manager
  • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
  • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
  • Updating the CRM system with relevant client information and daily activity
  • Arranging samples to be dispatched

Essential skills required…

  • Experience in a sales environment
  • Experience in the luxury goods market (desirable)
  • Knowledge of interiors (desirable)
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • Self-motivated with the ability to inspire those around you
  • Strong customer focus
  • Excellent communicator
  • Minimum of 2 years sales experience
  • Must have experience in using a CRM
  • Familiar with Microsoft Word and Excel
  • Full and clean UK drivers licence

Hours…

Monday – Friday: 09.00 – 17.00

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Loughborough – reliably commute or plan to relocate before starting work (required)

Showroom Sales Advisor - Bury St. Edmunds

The role…

We are looking for a Sales Advisor to join our team at our showroom in Great Whelnetham, Bury St Edmunds as a Sales Advisor, you must be a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities…

As a sales advisor your key role is to provide support to our showroom manager, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform – grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities…

  • Answering incoming sales calls
  • Making outbound calls to our customer database
  • Supporting the showroom manager
  • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
  • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
  • Updating the CRM system with relevant client information and daily activity
  • Arranging samples to be dispatched
  • Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
  • Maintaining a clean and tidy showroom
  • Providing drinks to customers during their appointments
  • Confirming showroom appointments with customers prior to their arrival

Skills required…

  • Experience in a sales environment
  • Experience in the luxury goods market (desirable)
  • Knowledge of interiors (desirable)
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • Self-motivated with the ability to inspire those around you
  • Strong customer focus
  • Excellent communicator
  • Minimum of 2 years sales experience
  • Must have experience in using a CRM
  • Familiar with Microsoft Word and Excel

Hours…

Monday – Friday: 09.00 – 17.00

Saturday: 09.00 – 16.30

Your days off will be every Sunday and 1 day during the week which will be planned in advance on a rota.

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Bury St. Edmunds – reliably commute or plan to relocate before starting work (required)

Application deadline: 13/08/2022

Expected start date: 05/09/2022

Showroom Sales Advisor - Merstham, Surrey

The role…

Our Surrey showroom is our latest, and third UK showroom – situated in a grade 2 listed former foundry it is an inspirational showcase of our collection. We are looking for a sales advisor to join our Surrey based team. As a sales advisor you will work closely alongside our showroom manager. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.

Key responsibilities…

As a sales advisor your key role is to provide support to our showroom manager, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform – grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.

Additional responsibilities…

  • Answering incoming sales calls
  • Making outbound calls to our customer database
  • Supporting the showroom manager
  • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
  • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
  • Updating the CRM system with relevant client information and daily activity
  • Arranging samples to be dispatched
  • Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
  • Maintaining a clean and tidy showroom
  • Providing drinks to customers during their appointments
  • Confirming showroom appointments with customers prior to their arrival

Skills required…

  • Experience in a sales environment
  • Experience in the luxury goods market (desirable)
  • Knowledge of interiors (desirable)
  • Extremely well organised and able to prioritise tasks
  • Enthusiastic and hands on – this is a busy, fast-paced company
  • Self-motivated with the ability to inspire those around you
  • Strong customer focus
  • Excellent communicator
  • Minimum of 2 years sales experience
  • Must have experience in using a CRM
  • Familiar with Microsoft Word and Excel

Hours…

Monday – Friday: 09.00 – 17.00

Saturday: 09.00 – 16.30

Your days off will be every Sunday and 1 day during the week which will be planned in advance on a rota.

Job Type: Full-time

Salary: Competitive

Ability to commute/relocate: Merstham, Surrey – reliably commute or plan to relocate before starting work (required)