The role…

We are looking for an experienced showroom manager who will manage the running of our showroom in Great Gaddesden (Hertfordshire) – essentially, you will be the “go to person” for the showroom. If you are not currently a Showroom Manager, but have extensive experience in this area, this might be a great next step in your career.

This will be a varied role, however the majority of the time you will be working independently. An essential part of the role will be to better understand the needs of our customers and be able to guide product choice, offering both impeccable knowledge and interior led advice throughout the Quorn Stone journey.

Key responsibilities…

As the Showroom Manager, you will be responsible for the day to day management of the premises, ensuring that the space is always presented to the highest standard. You will also be responsible for managing customers to the showroom, assisting customers throughout their journey (showroom visit through to after sales), whilst communicating with the warehouse and head office team.

Additional Responsibilities…

• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received

• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors

• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service

• Managing the showroom diary and appointments online

• Updating the CRM system with relevant client information and daily activity

• Manage inventory of sample stocks and pricelists

• Occasional travel to Leicestershire

Ideal candidate…

• Excellent customer service skills and outstanding time management and organisation skills are essential

• The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator

• The ability to write clear, concise emails

• Happy to work independently

• Commercially minded and a proven ability to demonstrate driving sales

• A background in design/interiors/creative industry would be advantageous

• A team player – someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people

• Experience of using your own initiative and anticipating future needs

• Enthusiastic and hands on – this is a busy, fast-paced company

• Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)

• Familiarity with local market desirable

• High end retail experience desirable

Hours…

Monday – closed

Tuesday – 09:00 – 17:00

Wednesday – 09:00 – 17:00

Thursday – 09:00 – 17:00

Friday – 09:00 – 17:00

Saturday – 09:30 – 17:00 (one Saturday off per month)

Sunday – Closed

Holiday…

20 days + bank holidays

Application deadline: 15/02/2021

Salary…

Competitive